FAQ
Welcome to belroxy FAQ page. Find answers to our most frequently asked questions below. If you cannot find what you need, feel free to contact our support team.
Ordering & Payment
Q: How do I place an order?
A: Add your favorite beauty products to the shopping cart, then click Checkout. You can pay by credit card, PayPal, Apple Pay or Google Pay. Fill in your shipping and billing information to complete the purchase. You will get an order confirmation email after submission.
Q: How to use a discount code?
A: On the checkout page, find the discount field, enter your promo code and click Apply. Check the order summary to confirm the discount is applied successfully before payment.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay and Google Pay.
Q: Can I modify or cancel my order?
A: You may request changes or cancellation only before your order is shipped. Please send an email with your order number to service@belroxy.com as soon as possible. Once dispatched, cancellation is not available.
Shipping & Delivery
Q: Do you ship internationally?
A: Yes, belroxy provides worldwide shipping. You can check shipping availability and exact shipping cost on the checkout page. Orders over $59.98 qualify for free shipping.
Q: How long will my order arrive?
A: General processing time is 1–5 business days. Estimated delivery takes 9–18 business days depending on your country. Delays may happen during peak seasons, customs clearance or bad weather. Customs duties may apply for international parcels and are the buyer’s responsibility.
Q: How can I track my package?
A: After shipment, we will send you an email with the tracking number. You can track your parcel via universal tracking websites. Please allow 24–48 hours for tracking information to update.
Q: Why did I receive only part of my order?
A: Multiple items may be shipped separately from different warehouses for faster delivery. You will receive separate tracking numbers for each package.
Return & After-sales (Beauty Special Notice)
Q: What is your return policy?
A: You can contact us within 14 days after the package is marked delivered. Cosmetics and skincare can only be returned if unopened, seals intact and unused. Opened, unsealed, tested or used beauty products cannot be returned for hygiene reasons. Clearance and final-sale items are non-returnable. Please refer to our Return & Exchange Policy for full details.
Q: I received damaged, wrong or missing items. What to do?
A: Please contact service@belroxy.com within 24 hours after delivery. Provide your order number, description and clear photos of products, seals, packaging and shipping label. We will arrange reshipment or refund accordingly.
Security & Privacy
Q: Is online payment safe on belroxy?
A: Yes. Our website uses SSL encryption and AES-256 secure payment gateway to protect your card information. We will not sell or share your personal data without your consent.
Q: I did not receive confirmation or tracking email.
A: Please check your spam or junk mailbox first. If you still cannot find it, contact our support team with your checkout name and email address.
Operating Company: Wuhan Danke Trading Co., Ltd.
Company Address: Unit B1-2, 1st Floor, Ouyada, No. 498 Xiongchu Avenue, Zhuodaoquan Subdistrict, Hongshan District, Wuhan City, Hubei Province
Support Email: service@belroxy.com
Contact Phone: 19045323247
Business Hours: Monday to Friday: 9:00 AM-5:00 PM